Who Makes the Most Reliable Appliances?

CR’s Appliance Brand Reliability Rankings can help you avoid problem-prone machines—and the cost of repairs

There are many ways to assess a manufacturer’s reputation for reliability—personal experience, word of mouth, marketing. But nothing beats real-world data.

That’s why Consumer Reports is rolling out our first-ever Appliance Brand Reliability Rankings. In the chart below, you can see at a glance how reliable one brand is relative to another across multiple appliances. The results are based on data CR collected from our members on more than 381,000 kitchen and laundry appliances purchased between 2008 and 2018.

To calculate predicted reliability, we asked members how many times the products they own broke or stopped working as well as they should. We used that data to estimate how new models from a given brand will hold up over the first five years.

Here we include only brands for which we have sufficient data in at least two categories of major appliances.

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