The Consumer Financial Protection Bureau has filed a lawsuit against three major banks and Zelle, claiming they failed to protect customers from scams, resulting in over $870 million in losses.
Three Major banks and Zelle rushed to bring a peer-to-peer payment network to market without first ensuring users would be protected against “widespread” fraud, alleges a lawsuit filed on Friday by the Consumer Financial Protection Bureau.
Bank of America, JPMorgan Chase and Wells Fargo ignored customer complaints related to Zelle, with users losing hundreds of millions of dollars in scams, the regulatory agency alleges. Zelle is run by Early Warning Services, which is owned by the three banks named in the CFPB’s suit, along with four other financial institutions.
According to the CFPB, bank customers have lost more than $870 million over the seven years Zelle has been in operation. Early Warning and the three banks named in the complaint hastily created the payments network to head off rival payment apps including Venmo and CashApp without adequately protecting end users, the suit alleges.
“The nation’s largest banks felt threatened by competing apps, so they rushed to put out Zelle,” Rohit Chopra, the CFPB’s director, said in a statement. “By their failing to put in place proper safeguards, Zelle became a gold mine for fraudsters, while often leaving victims to fends for themselves.”
Zelle blasted the CFPB’s accusations as “legally and factually flawed,” with a spokesperson also suggesting the timing of the suit was “driven by political factors unrelated” to the company.
“The CFPB’s headline-grabbing number is misleading, as many reported fraud claims are not found to involve actual fraud after investigation,” the Zelle spokesperson said of the agency’s more than $870 million loss figure.
JPMorgan also accused the agency of pursuing a “political agenda,” stating that the agency was “overreaching its authority by making banks accountable for criminals, even including romance scammers.”
JPMorgan Chase said it prevents nearly $20 billion in fraud attempts each year, and that 99.95% of its transactions are completed without dispute.
A spokesperson for Wells Fargo declined to comment. Bank of America did not immediately respond to a request for comment.
